Accessibility Statement — Wanstead House Clearance

Wanstead House Clearance is committed to making our domiciliary and on-site services accessible to as many people as possible. This accessibility statement explains how our Wanstead house clearance services meet inclusive design principles and outlines our efforts to comply with WCAG 2.1 AA standards. We aim to provide an experience that supports customers with diverse needs, including those using assistive technologies.

We regularly review our content and processes for clarity and usability. Our approach includes training staff on how to assist clients with mobility, sensory, and cognitive impairments during a house clearance appointment. We also consider site access, vehicle placement, and safety for all visitors when coordinating removals and clearances.

Our online and printed materials are prepared to support accessibility. Key features we prioritise are clear language, consistent layout, and readable typography. If a document or page is difficult to use, we provide alternative formats on request such as plain text, large print, or simplified summaries to support a range of needs.

We design our digital interfaces to work well with mainstream assistive technologies. In particular, we test pages for reliable interaction with screen readers and voice-over tools so that people relying on auditory rendering can complete tasks like booking a clearance or requesting an estimate.

The site and booking forms are built to support comprehensive keyboard navigation for those who cannot use a mouse. This includes logical focus order, visible focus indicators, and operable controls via keyboard-only input. If you encounter keyboard traps or inaccessible controls while arranging a Wanstead clearance, please let us know so we can address the issue.

To meet international best practice, we follow the technical success criteria and conformance requirements of WCAG 2.1 at the AA level. Routine checks include colour contrast, scalable text, semantic structure, and ARIA attributes where appropriate. We use headings, labels, and landmarks to improve navigation for everyone.

Our commitment to assistive technology compatibility includes verifying compatibility with common screen readers and mobile accessibility features. We also ensure that interactive elements have descriptive labels and that images used for customer-facing content include meaningful text alternatives when displayed. We strive for ongoing improvements based on user experience and evolving accessibility guidance.

If you need support before, during or after a Wanstead removal appointment, we offer reasonable adjustments including appointment reminders in accessible formats, on-site assistance, and plain-language estimates. We are dedicated to making the physical clearance process as transparent and comfortable as possible for everyone.

How to request assistance: please contact our accessibility team using the contact options available on this site or by speaking to a member of staff when you arrange services. For accessibility requests we will explain next steps, expected timeframes, and any alternative formats or arrangements we can provide. We do not publish private contact details in this statement, but we are committed to timely responses.

Ongoing improvements and monitoring are part of our accessibility plan. We conduct periodic accessibility audits, user testing with assistive technology users where possible, and staff training on inclusive customer service. If you find an accessibility barrier, please inform us so we can prioritise fixes and update our processes.

Summary of accessibility features for Wanstead clearance customers:

• Screen-reader support and semantic HTML to aid navigation
• Full keyboard navigation and visible focus indicators
• Compliance testing against WCAG 2.1 AA where practical
• Alternative formats and reasonable on-site adjustments upon request

We take accessibility seriously and appreciate input that helps us improve. Thank you for choosing our Wanstead clearance services; we aim to provide reliable, inclusive support for every customer.